Senior IT Infrastructure Specialist with over 3 years of experience in network optimization, cloud infrastructure, system performance analysis, and cybersecurity. Proven track record in improving network reliability, reducing downtime, and spearheading cybersecurity initiatives. Proficient in Windows server management, automated testing, and delivering technical support. Committed to enhancing organizational efficiency and user experience.

Work experience

AngloGold Ashanti Malaria Control, Ghana · May 2021 to Present

Senior IT Infrastructure Engineer 

  encouraged the construction of five new cloud server infrastructures for AGAMal's system, resulting in a 95% uptime for over 18 months. analyzing and predicting system performance in a range of operational scenarios using both manual and automated methods. The organization's network performance increased by 40% as a consequence of the evaluation of network needs and the daily execution of 15 backups. Seven Windows servers were setup and managed, 85% more Windows-based software issues were fixed, and AGAMal's business running efficiency improved. Staff productivity rose by 60% as a result of remote desktop technical help provided for problems with Windows 11/10 system software installation and configuration. I received a promotion within eight months as a result of excellent performance and organizational impact (months ahead of schedule).

Utest, Testlio, Upwork  Remote · March 2019 to Present

QA Engineer (Freelancer)
I boosted customer happiness and retention by 85% by writing automated test scripts and performing test cases. Before the product was published, the QA team repaired 40% of compatibility problems that they had missed. 100 hours of formal instruction in software testing techniques. produced a 90% better client experience through usability testing and user experience design.

Ndalo Media, South Africa · 2018 to 2019

Helpdesk Support 

80% of the workers received end-user training on software, hardware, and network issues that I helped with, which benefited in business IT operations. The implementation of Jira improved ticket response times by 90%. In just six months, infrastructure downtime was cut by 80%, and income increased by a factor of two as well.

ArchiAfrika Accra, Ghana · 2015 to 2017

Junior Systems Admin

developed a system for event monitoring that will help in giving alerts on servers, IP cameras, printers, and other auxiliary devices, speeding up replies by 95%. To improve business security, a password policy and best practices were devised. A Mailchimp campaign was used to improve 95% of the company's social media networks. Dead zones were decreased with more access points deployed. By developing a flexible printing network hub, the organization was able to save 90% on printer and ink costs.


Bachelor of Science in Information Systems

Monash University South Africa - | Johannesburg | 2019

Bachelor of Science in Informatics, Management Systems, and Robotics

Peasson Institute of Higher Education - | Johannesburg | 2018

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Phone: +233558260294